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1. How do I open a new account?

Accounts can be opened in person at Town Hall during regular business hours. New owners must present a copy of a Photo ID, as well as a copy of the closing statement (HUD statement). Tenants are not able to open their own account. Commercial customers will need to provide proof of having obtained a Business Tax Receipt prior to establishing an account. For information on Business Tax Receipts, please call 954-797-1178. There is a $30 New Account Charge for setting up any account; this will appear on the customer’s first bill listed as "Connection Charge". 

Water & Sewer Application

2. How does the Town of Davie bill for water and sewer service?

You will receive a Town of Davie Utilities bill for your water and sewer service each month (owners are responsible for payment of base charges on vacant units). Your meter will be read twelve (12) times a year, on an approximately thirty (30) day cycle. If you believe an error has been made on your bill, you may contact the Customer Service Department at 954-797-1065 or email us at [email protected]. For your convenience, there is a night deposit box located in the parking lot at the Temporary Town Hall at 8800 NW 36th St. Payments dropped after 5:00 pm will be processed the following business day.

Email Customer Service

3. Why was my water disconnected?

If service has been disconnected and you believe this is in error, please call the Customer Service Division at 954-797-1065. When service has been discontinued for non-payment, the entire amount of the bill must be paid in full before service can be restored. If you pay via phone or internet and, you will need to contact Customer Service at (954) 797-1065 in order for your water to be reconnected.

Disconnection fees and other miscellaneous charges will be charged to your account and shown on the following month's bill.
Please note that water will not be reconnected after hours and/or on weekends.

4. How do I get my security deposit refund?

Security deposits for current tenants will be refunded once the Town no longer furnishes service to the customer. When an account is closed, the deposit will be applied to the final balance and the difference will be refunded. If the final bill is more than the deposit amount, a bill will be sent to the customer.  We no longer require deposits for owners.  Owners with a deposit on an account can request their deposit be refunded as a credit to the account.

5. What is a delinquent account?

Water and Sewer bills are due upon receipt of the bill and are considered delinquent 21 days from the billing date. The due date is printed on the top of the bill; failure to pay by the due date will result in a late fee on the following month’s bill. Late fee is a minimum of $7.00 or 1% (annually) of the unpaid balance, whichever is greater.

The delinquent date is printed on the bottom of the bill; failure to pay two monthly billings will result in disconnection of service. The non-payment disconnect charge is $30 Full balance payment is required for service to be reconnected.  Customer Service office hours are between 7:30 am and 5:30 pm-Monday through Thursday; please note that service will not be reconnected after hours and/or on weekends, nonpayment is not considered an emergency.

6. How do I locate water and sewer lines?

For this information please visit our Locating Water & Sewer Lines page.

7. Who is responsible for the utility easements?

It is the responsibility of individual property owners to keep utility easements clean. This includes cutting the grass, cleaning debris and maintaining access to the water meters. Meter readers are not responsible for removing items placed on top of meter boxes (or in some cases, cars parked over meter boxes).
If the meter is not accessible, it will not be read. This can result in a zero reading and an estimated bill.

8. What are the application requirements and connection fees for new construction?

Please see Connection Fees & Application for New Construction page.

9. How do I pay my Utility Bill online or over the phone?

If your water has been turned off and you are paying over the phone or online, you will need to call the Customer Service office after payment has been made to let them know your bill has been paid in order to be reconnected.

Please call 1 (855) 288-1496 to make a payment 

or you can pay online here:

Pay my bill online

10. How do I close my account?

If you are a tenant please call 1 (954) 797-1065 with the exact date you want to close your account. If you are a property owner please come to the office with your Settlement Statement or HUD or fax it to 1 (954) 797-1187 or email it to [email protected].