1. Quality Improvement
As a service provider, the overall intent is to improve upon the quality of that service. Quality improvement will result through the identified guideline goals of continual improvement; performance measurement, training, empowerment and involvement, and rewards and recognition.
2. Staff Recognition
Staff efforts in achieving customer service quality improvements will be celebrated and reinforced. The highest priority will be placed on these efforts. Recognition may be as simple as providing a portrait of the Employee of the Month for Customer Service in the customer service area.
3. Department Customer Service Award Program
This service award program would be designed not to conflict with the Town’s overall recognition program. It would be limited to the customer service area in constant pursuit of customer service achievement.
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